DELIVERY CONDITIONS
Address information
In order for your order to reach you as quickly as possible, please write your address information as clear as possible.
Incorrect / Missing Orders
…. Open the package you received from Cargo next to the courier and check your order. If you notice any inaccuracies or omissions, please contact us immediately. Report opened or damaged cargo to the cargo authority and contact us immediately.
Shipping cost
Shipping is free for all purchases over 100 TL made on our website. You do not pay any fees other than the product price.
RETURN TERMS
How many days is the return period?
In general, you can return the products you have purchased without destroying, using, or impairing the resaleability of the product, by stating a valid reason within seven (7) days from the date of delivery. For unjustified returns, the cargo belongs to the customer.
What are the return conditions?
Below you can find the items that must be complete in the products you send for return. If any of these are missing, product returns are not accepted.
• Invoice of the product
• The products to be returned within 7 days must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.
The products sent to obasilver.com for return are examined and the return is accepted if the product is found to be undamaged, unused and complete. Returns are not accepted if the product has been used, the accessories and auxiliary products within the scope of delivery, and its packaging are not included.
After your return is accepted, the time it takes for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected to the account within 1 - 3 weeks at the latest, and payments made by wire transfer within 1 week at the latest.